AI solution providers in Chile's financial industry: who they are and how AI is used (2026)

Banco de Chile gave about 12,000 people, all of its teams, access to Copilot Chat after signing an artificial intelligence alliance with Microsoft. In insurance, more than 50% of companies already use AI, according to a survey by the Financial Market Commission (CMF), Chile's financial regulator. AI solution providers are becoming strategic partners for Chile's financial industry.

In this article we review which providers have confirmed agreements in the sector, how AI is being used and what the regulator says. We only include cases we could verify in official sources. This article is for information only and is not investment or purchasing advice.

12,000

Banco de Chile people with Copilot Chat

all of the bank's teams

185,000

Santander group employees with AI access

worldwide, June 2026

50%+

Chilean insurers using AI

CMF survey

64

Insurance companies in Chile

supervised by the CMF

Source: Microsoft, Oct. 2025; Santander, Jun. 2026; CMF, Apr. 2026

View the data as a table

Banco de Chile people with Copilot Chat	12,000 | all of the bank's teams
Santander group employees with AI access	185,000 | worldwide, June 2026
Chilean insurers using AI	50%+ | CMF survey
Insurance companies in Chile	64 | supervised by the CMF

How Chile's financial industry uses AI

In April 2026 the CMF presented its experience with digital transformation. According to that presentation, more than half of insurance companies use AI, and the main uses are:

• Virtual assistants (chatbots) for customer service.
• Claims processing and settlement.
• Coding assistants for software development.
• Optimization of internal accounting and financial processes.
• Pricing and risk modeling.

Chile's insurance market has 64 companies, according to the same source:

Life insurance32

General insurance25

Credit insurance7

Source: CMF, April 2026

View the data as a table

Life insurance	32
General insurance	25
Credit insurance	7

Main AI solution providers in Chile's financial industry

Microsoft: the alliance with Banco de Chile

In October 2025, Banco de Chile became the first private company in the country to sign a strategic AI alliance with Microsoft. The agreement includes:

• Adoption of Microsoft 365 Copilot and generative AI models for predictive analysis, simulations, knowledge search and customer service.
• Process automation to improve efficiency.
• Low Code / No Code tools to develop digital solutions faster. According to Microsoft, 150 employees were recognized for building such solutions that are now used every day.

OpenAI, Anthropic, Google and Microsoft: Santander's multi-provider model

The Santander group, which includes Santander Chile, extended AI access to its 185,000 employees worldwide in June 2026, according to Santander. The bank uses a multi-provider approach: OpenAI's ChatGPT, Anthropic's Claude, Google's Gemini and Microsoft 365 Copilot.

Santander reported that AI generated €35 million in business value in the first quarter of 2026, and that it expects to exceed €200 million by year-end. The publication covers the group and doesn't give separate figures for Chile.

Google and Microsoft at the regulator

The CMF itself uses AI tools in its work: Google's NotebookLM, Gemini and Google Antigravity, and Microsoft's Power BI with AI. According to its presentation, it is also evaluating Anthropic's Claude. It uses AI, for example, to check the consistency of financial statements, analyze board minutes and review the policies of the entities it supervises.

Table: AI solution providers with confirmed cases in Chile

Provider	Solution	Case in Chile's financial industry	Source
Microsoft	Microsoft 365 Copilot, automation and Low Code	Alliance with Banco de Chile; Power BI with AI at the CMF	Microsoft and CMF
OpenAI	ChatGPT	Part of the Santander group's multi-provider model	Santander
Anthropic	Claude	Santander group; under evaluation at the CMF	Santander and CMF
Google	Gemini, NotebookLM and Antigravity	Santander group; tools in use at the CMF	Santander and CMF

The table includes only agreements and uses confirmed in official sources. Other providers and agreements that haven't been made public likely exist.

What the CMF says about AI in Chile's financial industry

According to the April 2026 presentation, the CMF has not issued specific guidelines for the use of AI by the entities it supervises. For now, it relies on:

• Its operational risk and cybersecurity management rules.
• The obligation to report incidents that compromise information security.
• A third-party provider risk rule it is preparing, which could include AI aspects.

The CMF also says that, because it has a market development mandate, it tries not to create regulatory obstacles to innovation, balancing this with its prudential and market conduct objectives. For technology-based financial services, the reference is Chile's Fintec Law, which we explain in our article crypto in numbers.

How to evaluate AI solution providers in the financial sector

1. Review provider risk. The CMF is preparing a rule on provider risk. It's worth assessing continuity, security and where data is processed now.
2. Protect customer data. Define what information each tool can use and require privacy commitments in the contract.
3. Start with internal uses. The CMF and Banco de Chile started with productivity tools for their teams, such as Copilot, Gemini or NotebookLM.
4. Measure the value. Santander reports the business value of AI every quarter. Define indicators from the start, as we explain in our 2026 data-driven study.
5. Train your teams. Both the CMF and Santander make AI training a central part of their strategy.

To compare tools, see our articles on AI virtual assistants and the best AI platforms for business data analysis.