Investment in artificial intelligence: 43.8% of Chilean companies plan to increase it, but data quality holds back 64.9%

Investment in artificial intelligence will keep growing in Chile: 43.8% of Chilean companies expect to increase it over the next two years, according to the study "Overview of Artificial Intelligence adoption in Chile's business sector" by Experian, released this month and reported by EbankingNews.

The same study shows the other side: only 15.8% of companies have already integrated AI into key business processes, and most run into a problem that comes before the technology: the quality of their data.

43.8%

Plan to increase investment

over the next two years

15.8%

Already use it in key processes

of companies surveyed

64.9%

See data quality as a barrier

the main obstacle

Source: Experian, via EbankingNews (Oct 26, 2026)

View the data as a table

Plan to increase investment	43.8% | over the next two years
Already use it in key processes	15.8% | of companies surveyed
See data quality as a barrier	64.9% | the main obstacle

How much investment in artificial intelligence will grow

The 43.8% splits into two groups: 26.3% expect a moderate increase and 17.5% a significant one. As for their stage, 27.2% of companies are still evaluating how to implement AI, while 38% say they are at a scalable or more advanced stage of innovation.

The areas where it is used most are finance and financial control (29.8%) and customer service (26.3%).

What companies already using AI gain

Almost two in three companies report that AI has cut the time spent on operational tasks. It is the most cited benefit:

Less time on operational tasks65.8%

Cost savings56.1%

More efficient customer service54.4%

Better decisions50.9%

Fewer process errors43.9%

Source: Experian, "Overview of Artificial Intelligence adoption in Chile's business sector" (2026)

View the data as a table

Less time on operational tasks	65.8%
Cost savings	56.1%
More efficient customer service	54.4%
Better decisions	50.9%
Fewer process errors	43.9%

The barrier is not the technology: it is the data

For 64.9% of companies, data quality is the main challenge for investment in artificial intelligence to pay off. Budget limits and a lack of specialized talent follow.

Data quality64.9%

Budget limits48.2%

Lack of specialized talent46.5%

Source: Experian, "Overview of Artificial Intelligence adoption in Chile's business sector" (2026)

View the data as a table

Data quality	64.9%
Budget limits	48.2%
Lack of specialized talent	46.5%

"Data is the foundation on which artificial intelligence models are built," said Gustavo Kosel, Head of Sales & Business Consultancy at Experian.

How it compares with the rest of the region

The results are in line with the Latin American Artificial Intelligence Index (ILIA) 2026 by ECLAC and CENIA: Chile leads the region with 71.4 points, but estimates that only 13.5% of its companies use AI. We analyze those figures in detail in our article on AI in business.

A methodological note: Experian's press release does not say how many companies responded or when the survey was conducted, so its percentages are not directly comparable with the ILIA's.